1. Introduction

We respect your privacy and are committed to protecting your personal information. This policy outlines what data we collect, why we collect it, how we use it, and the rights you have under UK GDPR.

If you have any questions, please contact us at info@the-menopharm.co.uk

2. Who We Are

The MenoPharm is a pharmacist‑led menopause coaching service based in the UK, providing evidence‑based support, education and guidance.

Contact details: Email: info@the-menopharm.co.uk Phone: 07925265579

3. Information We Collect

3.1 Personal Information

• Name
• Email address
• Phone number
• Date of birth
• Contact preferences
• Information submitted through website forms

3.2 Health‑Related Information

You may choose to share information about your symptoms, medical history, medications or wellbeing during coaching sessions. This information is processed only with your explicit consent and handled with strict confidentiality.

3.3 Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage data

Used to improve website performance and user experience.

3.4 Payment Information

Payments are processed securely through trusted third‑party providers. We do not store full card details.

4. How We Use Your Information

We use your information to:

• Provide personalised menopause coaching
• Manage bookings and communicate about appointments
• Respond to enquiries
• Improve our website and services
• Maintain safety, quality and professional standards
• Comply with legal or regulatory obligations

We never sell your data or share it with third parties for marketing.

5. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Consent — for health information and communications
• Contract — to deliver services you have booked
• Legal obligation — where required
• Legitimate interests — to improve our services and website

6. How We Store and Protect Your Data

We use secure, encrypted systems and restrict access to authorised personnel only. Health‑related information is stored with enhanced confidentiality and in line with healthcare‑aligned privacy standards.

7. Sharing Your Information

We may share your information only when necessary:

• With trusted service providers (e.g., booking platforms, payment processors)
• With legal or regulatory bodies if required
• With your GP or healthcare provider only with your explicit consent

We do not share your information with advertisers or unrelated third parties.

8. Cookies & Tracking Technologies

Our website uses cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Withdraw consent
• Request data portability
• Restrict or object to processing

To exercise these rights, contact info@the-menopharm.co.uk

10. Data Retention

We retain personal and health‑related information only for as long as necessary to provide services, meet legal obligations, or maintain professional records.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions or concerns about how your data is handled, please contact: info@the-menopharm.co.uk

13. Spam protection

To protect our contact forms from spam and automated abuse, this website uses Cloudflare Turnstile. Cloudflare may process technical and usage information to verify that submissions are made by genuine users. Further information can be found in the Cloudflare’s Turnstile Privacy Addendum.